Ryan Cross

Escalation Lead

Ryan Cross AdvisorEngine-1

Our desktop and cloud product expert

I work in Technical Support and support both our desktop and cloud product, in conjunction with our Product Management team. I provide our clients superior service in order to maximize their workflows. Customers give our support team an extremely high approval rating; I make it my goal to maintain this satisfaction.

What brought me here

My path began in a much different manner -- I started out working for ESPN’s X-Games. I worked for ESPN for a while, but decided my journey was not going in the direction I wanted. At the time, my neighbor was a chef; I decided to transition into cooking and the restaurant industry.

I trained under the tutelage of my neighbor for years. Along the way, I starting helping out with our restaurant’s point of sale (POS) system. Issues with the technology would come up and I would learn how to fix them myself. This expanded my knowledge of the software and I pivoted and began helping people around the country with their POS systems. My ability to quickly learn technologies and system support propelled me into my role at AdvisorEngine.

How I balance life

By hanging out with my wife and our huskie-hound dog, Lola. We enjoy venturing out on walks around the lake together. I can also be found skateboarding or snowboarding - whichever and whenever the weather allows. I also love to cook and travel.

My favorite quote

“Give a man a fish, and feed him for a day – teach a man not how to fish – besides he is a grown man and fishing is not that hard” -- Ron Swanson

What I want to know most in life

Why is Scott Woodworth so old?

Who inspires a sense of adventure in me

My dad has always provided me with all sorts of inspirations. He has lived a pretty awesome life and I want to do the same.