I am responsible for all client-facing documentation and in-product messaging through our Pendo platform. I take what the products can do, determine what documentation will be helpful, and create that documentation for our online help center. I also maintain that help center, taking care of the styling, presentation, and organization. I look for means to assist the clients right within the app using the Pendo overlay through tooltips and walkthroughs. I respond to Support requests for additional documentation and Product requests for in-app notifications. My primary goal is communication; ensuring that whatever it is we need to say is said in the most accurate, concise, and clear way possible, leaving no room for misunderstandings or ambiguity.
Raised under a mother who was a System Admin made technology a hobby of mine. A previous career in public ministry made communication one of my strongest skills. A desire to stop suffering Midwest winters made me move to Raleigh. And a bizarre coincidence of interviewing with the wife of my current boss got me hired at Junxure.
I balance life by setting firm limits of where work ends. I like what I do, and I enjoy coming to work. But family is first, and work is a means to support family. I don’t take it home. I enjoy walking regularly and relaxing quietly with TV, games, movies and my wife.
“Memento Mori”
Nope, I’m good.
My wife. Maybe not adventure but wonder and simple joy.