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Sue Dooling

Technical Support Manager

Sue Dooling AdvisorEngine

The backbone of our support team

As an escalation lead, I have an in-depth knowledge of all our Junxure products. I am proven to be effective at troubleshooting production issues while playing a role in everything – from the Wealthminder to AdvisorEngine platforms and all on-boarding processes. Delivering high-quality service is my foremost priority.

What brought me here

I began my career at Nexus Software as an Administrative Assistant where I worked for 17 years. I had my hands on every part of the workflow processes; scheduling, client support, IT, marketing – you name it, I did it. Unfortunately, an acquisition and a change in the landscape of our company forced my position to be eliminated. Facing unemployment, I went back to school and worked to receive four different certifications focusing on digital technology. I attended a job fair and was fortunate enough to meet with Junxure representatives. The rest is history! I have been with Junxure/AdvisorEngine for nine years.

How I balance life

I am a definite believer in “down-time.” I enjoy reading a good book, hanging out by the pool and spending time with family and friends. My husband and I are avid Foo Fighters and Pearl Jam fans and travel to see them live, in concert as often as possible.

My favorite quote

“Life’s too short to ______” -- simply fill in that blank. Life’s too short to hold a grudge, be angry, or have a bad day. Bottom line is that I try to enjoy each and every day because life’s too short not to. Have fun and smile as often as possible.

What I want to know most in life

What happens when we are not on earth anymore?

Who inspires a sense of adventure in me

I am instinctively a homebody. But I am lucky to have my husband who brings balance to my life and inspires that sense of adventure in me. He always enjoys setting out on various adventures -- actually, I’m pretty certain he would travel every week if possible. He really keeps me going, always inspiring me to join him as we set out on adventures together.